Cookie Policy

Last Updated: June 2025

This Cookie Policy explains how Nexoragrand Stay Hospitality Inc, located at 3 Dundas St E, Toronto, ON M7A 2B1, Canada, operating the hotel-casino website Nexoragrand Stay (hereinafter referred to as "we", "us", or "our"), uses cookies and similar tracking technologies when you visit our website. This policy describes what cookies are, the types of cookies we use, how you can manage your cookie preferences, and your rights regarding data collected through cookies.

By continuing to browse and use our website, you acknowledge that you have read and understood this Cookie Policy. For more information about how we process your personal data, please refer to our Privacy Policy.

If you have any questions or concerns regarding our use of cookies, you may contact us at: privacy@nexoragrandstay.com.

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, tablet, smartphone, or other internet-enabled device) when you visit a website. Cookies are widely used by website operators to make websites work more efficiently, to provide a better user experience, and to report information to the website owner.

Cookies may be set by the website you are visiting (known as "first-party cookies") or by third-party organizations, such as analytics providers, advertising networks, or social media platforms ("third-party cookies"). Cookies can be "session cookies" — which are deleted when you close your browser — or "persistent cookies" — which remain on your device for a set period of time or until you manually delete them.

In addition to cookies, we may also use similar tracking technologies such as web beacons (also known as "pixel tags" or "clear GIFs"), local storage objects, and scripts. These technologies function similarly to cookies and allow us to track your interactions with our website. Throughout this policy, references to "cookies" include these similar technologies unless otherwise specified.

2. Who We Are

The operator of this website is Nexoragrand Stay Hospitality Inc, a company registered and operating under the laws of Canada, with its registered legal address at 3 Dundas St E, Toronto, ON M7A 2B1, Canada.

As the data controller, we are responsible for ensuring that personal information collected through cookies on this website is processed in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

For any privacy-related inquiries, including questions about cookies, please contact our Privacy Office at: privacy@nexoragrandstay.com.

3. Types of Cookies We Use

We categorize the cookies used on our website into the following types based on their purpose and function:

3.1 Strictly Necessary / Essential Cookies

These cookies are essential to the operation of our website and enable you to navigate the site and use its core features. Without these cookies, services you have requested — such as completing a hotel reservation, accessing your account, or using our online gaming platform — cannot be provided. Essential cookies do not require your consent under applicable law, as they are strictly necessary for the delivery of services you have explicitly requested.

Examples of essential cookies we use include:

  • Session management cookies: These maintain your session state as you navigate across pages, ensuring continuity during your visit (e.g., keeping you logged into your account or preserving items in your booking).
  • Security cookies: These help protect our website and users against fraudulent activity and ensure secure connections.
  • Cookie consent cookies: These store your cookie preferences so that we do not need to ask for your consent every time you visit.
  • Load balancing cookies: These help distribute traffic across our servers to ensure optimal website performance and availability.

3.2 Analytics and Performance Cookies

Analytics cookies help us understand how visitors interact with our website by collecting and reporting information anonymously or in aggregate. This information allows us to measure and improve the performance of our website, understand which pages are most popular, identify technical issues, and optimize the user experience for our guests.

These cookies require your consent before being placed on your device.

Examples of analytics cookies we use include:

  • Google Analytics (_ga, _gid, _gat, _ga_*): Provided by Google LLC, these cookies collect information about how you use our website, including the pages you visit, the links you click, the time you spend on each page, and your approximate geographic location. The information is aggregated and anonymized. Google Analytics uses this data to compile reports and provide services to website operators. For more information, visit Google's Privacy Policy . You may opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on .
  • Google Tag Manager: We use Google Tag Manager to manage and deploy analytics and marketing tags on our website. Google Tag Manager itself does not collect personal data, but it facilitates the loading of other tags that may collect data.

3.3 Functional Cookies

Functional cookies enable our website to remember choices you make and provide enhanced, more personalized features. These cookies may be set by us or by third-party providers whose services we have added to our website. They help us to deliver a more tailored experience to our guests, including hotel and resort visitors.

Examples of functional cookies include:

  • Language preference cookies: These remember the language you have selected so that we can display content in your preferred language on subsequent visits.
  • Accessibility preference cookies: These remember display settings or accessibility features you have enabled.
  • Location cookies: These remember your location preferences to provide locally-relevant content, such as currency and regional offers.

3.4 Marketing, Advertising, and Targeting Cookies

Marketing cookies are used to deliver advertisements and promotional content that are relevant and meaningful to you. They are also used to track the effectiveness of our advertising campaigns across websites and online platforms. These cookies may be placed by us or by our trusted advertising partners. They track your browsing activity across websites and build a profile of your interests in order to show you personalized advertisements.

These cookies require your explicit consent before being placed on your device. You may withdraw your consent at any time through our Cookie Preferences tool.

Examples of marketing and targeting cookies we use include:

  • Meta Pixel (Facebook Pixel): Provided by Meta Platforms, Inc., the Meta Pixel allows us to measure the effectiveness of our advertising on Facebook and Instagram, track conversions, and build custom audiences for targeted advertising. The Meta Pixel collects information about your actions on our website (such as page views, searches, and bookings). For more information, visit Meta's Privacy Policy .
  • Google Ads / Google Remarketing (IDE, _gcl_au, DSID): Provided by Google LLC, these cookies are used to serve you relevant advertisements on Google's advertising network and to track conversions from Google Ads campaigns. They also enable remarketing — displaying our ads to users who have previously visited our website. For more information, visit Google's Privacy Policy .
  • DoubleClick / Campaign Manager (IDE, DSID): Cookies from Google's DoubleClick platform are used to measure campaign performance and show targeted advertising across the web.
  • LinkedIn Insight Tag: Provided by LinkedIn Ireland Unlimited Company, this tracking pixel enables in-depth campaign reporting and helps us understand professional audience segments visiting our website. For more information, visit LinkedIn's Privacy Policy .
  • TikTok Pixel: Provided by TikTok Inc., this cookie tracks visitor actions on our website and allows us to run targeted advertising campaigns on the TikTok platform. For more information, visit TikTok's Privacy Policy .

3.5 Security and Infrastructure Cookies

We use infrastructure and security services provided by third parties to protect our website from malicious traffic, DDoS attacks, and other security threats. These services may place cookies on your device as part of their security and performance functions.

  • Cloudflare (__cf_bm, cf_clearance, __cflb, _cfuvid): Provided by Cloudflare, Inc., these cookies are used to distinguish between human visitors and automated bots, to manage and maintain active sessions, and to protect our website from malicious traffic. Cloudflare acts as a content delivery network (CDN) and web application firewall for our website. The __cf_bm cookie is used for bot management, while cf_clearance stores proof that a user has passed a security challenge. These cookies are generally classified as strictly necessary due to their security function. For more information, visit Cloudflare's Privacy Policy .

4. Detailed Cookie Reference Table

The following table provides a detailed overview of the specific cookies used on our website, including their names, providers, purposes, and retention periods.

Cookie Name Provider Category Purpose Retention Period
__cf_bm Cloudflare, Inc. Essential / Security Bot management — distinguishes between human users and automated bots to protect the website. 30 minutes
cf_clearance Cloudflare, Inc. Essential / Security Stores proof that a visitor has successfully passed a Cloudflare security challenge. 1 year
__cflb Cloudflare, Inc. Essential / Security Load balancing cookie to ensure optimal routing of visitor traffic. Session
_cfuvid Cloudflare, Inc. Essential / Security Rate limiting — identifies individual users to apply rate limits consistently. Session
_ga Google LLC Analytics Registers a unique ID used to generate statistical data on how the visitor uses the website. 2 years
_gid Google LLC Analytics Registers a unique ID used to generate statistical data on how the visitor uses the website. 24 hours
_gat Google LLC Analytics Used by Google Analytics to throttle request rate. 1 minute
_ga_[ID] Google LLC Analytics Used by Google Analytics 4 (GA4) to persist session state. 2 years
_gcl_au Google LLC Marketing Used by Google AdSense to experiment with advertisement efficiency across websites. 90 days
IDE Google LLC (DoubleClick) Marketing Used to register and report a website user's actions after viewing or clicking one of the advertiser's ads. 13 months
_fbp Meta Platforms, Inc. Marketing Used by Facebook to deliver a series of advertisement products; registers a unique browser ID for targeting and analytics. 90 days
_fbc Meta Platforms, Inc. Marketing Stores the Facebook click identifier (fbclid) from a Facebook ad click to measure conversions. 90 days
li_fat_id LinkedIn Ireland Unlimited Company Marketing LinkedIn first-party ad tracking cookie for conversion tracking and retargeting. 30 days
UserMatchHistory LinkedIn Ireland Unlimited Company Marketing Synchronizes LinkedIn user IDs for ad targeting and conversion tracking. 30 days
tt_webid TikTok Inc. Marketing Used by TikTok to track visitor behavior and attribute ad conversions for TikTok ad campaigns. 13 months
cookie_consent Nexoragrand Stay Hospitality Inc Essential Stores the user's cookie consent preferences so that the consent banner is not shown on every visit. 12 months
session_id Nexoragrand Stay Hospitality Inc Essential Maintains the user's active session across pages of the website, enabling login state and booking continuity. Session
lang_pref Nexoragrand Stay Hospitality Inc Functional Stores the user's selected language preference for display on subsequent visits. 6 months

Please note that the cookies listed above are subject to change. We periodically review and update this Cookie Policy to reflect changes in the cookies we use. We encourage you to revisit this page regularly.

5. Your Consent and Cookie Preferences

When you first visit our website, you will be presented with a Cookie Consent Banner that allows you to accept, reject, or customize your cookie preferences. Your choices are recorded and stored so that you do not need to make a selection on every visit.

Please note the following regarding your consent:

  • Essential cookies do not require your consent and will always be active, as they are necessary for the basic functioning of our website.
  • Analytics, functional, and marketing cookies will only be placed on your device if you provide your explicit consent through our Cookie Consent Banner or Cookie Preferences tool.
  • You may withdraw or modify your consent at any time by clicking the "Cookie Preferences" link available in the footer of our website. Withdrawing consent will not affect the lawfulness of any processing carried out before withdrawal.
  • If you choose to reject non-essential cookies, you may still use our website, but some features and personalization options may not function optimally.

6. How to Manage Cookies Through Your Browser

In addition to our Cookie Consent Banner, you can control and manage cookies through your web browser settings. Most browsers allow you to:

  • View the cookies stored on your device and delete them individually or in bulk.
  • Block third-party cookies from being set on your device.
  • Block all cookies from all or specific websites.
  • Set preferences to be notified when websites attempt to set cookies.
  • Browse in "Private" or "Incognito" mode, where cookies are deleted at the end of each session.

Please note that blocking or deleting cookies may affect the functionality of our website and your experience as a visitor. In particular, essential cookies must be enabled for our booking system, account management, and online gaming features to operate correctly.

For instructions on how to manage cookies in your specific browser, please refer to the official documentation for:

6.1 Opt-Out Tools Provided by Third Parties

You may also opt out of certain third-party cookies and targeted advertising by using the following industry opt-out tools:

7. Do Not Track (DNT) Signals

Some browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites you visit indicating that you do not wish to be tracked. Currently, there is no universally accepted technical standard for recognizing and implementing DNT signals. As such, our website does not currently respond to DNT browser signals. However, you may use our Cookie Consent Banner or the browser and third-party opt-out tools described above to manage your tracking preferences.

8. Cookies and Our Casino Services

Certain sections of our website are dedicated to online gaming and casino services. These sections may utilize additional cookies and tracking technologies for the following specific purposes:

  • Age verification and responsible gambling: Cookies may be used to record that a user has confirmed they are of legal gambling age and have acknowledged responsible gambling terms.
  • Game session integrity: Essential session cookies ensure the continuity and integrity of active gaming sessions, preventing disruptions due to session timeouts.
  • Bonus and promotion tracking: Cookies may track participation in promotional campaigns, bonus programs, or loyalty reward schemes to ensure accurate attribution.
  • Fraud prevention and compliance: We use cookies as part of our security and anti-fraud systems to detect suspicious or unauthorized activity on gaming accounts, as required by our regulatory obligations.

These cookies are integral to providing safe, legal, and fair gaming services and may be classified as essential or functional depending on their specific purpose.

9. Third-Party Cookies and External Links

Our website may contain links to third-party websites, social media platforms, and embedded third-party content. When you visit these external websites or interact with embedded content, those third parties may place their own cookies on your device. We do not control these third-party cookies and are not responsible for the privacy practices of external websites.

We encourage you to review the cookie and privacy policies of any third-party websites you visit through links on our site. The inclusion of a link on our website does not imply endorsement of the linked website's privacy or cookie practices.

10. Data Transfers and International Considerations

Some of the third-party cookie providers listed in this policy — including Google LLC, Meta Platforms, Inc., LinkedIn Ireland Unlimited Company, TikTok Inc., and Cloudflare, Inc. — may process data collected through cookies on servers located outside Canada, including in the United States and other countries.

When personal data is transferred outside Canada, we ensure that appropriate safeguards are in place, consistent with the requirements of PIPEDA and applicable Canadian privacy legislation. Where we rely on third-party service providers for data processing, we enter into appropriate data processing agreements or rely on the providers' certified compliance frameworks.

For more information about our international data transfers, please refer to our Privacy Policy.

11. Retention of Cookie Data

The duration for which cookies remain on your device depends on whether they are session or persistent cookies. Session cookies are deleted when you close your browser. Persistent cookies remain on your device for the period specified in the cookie — as outlined in the Cookie Reference Table in Section 4 of this policy — unless deleted earlier by you.

Personal data associated with cookies is retained only for as long as necessary to fulfil the purpose for which it was collected or as required by applicable law. Once data is no longer needed, it is securely deleted or anonymized.

12. Your Rights Regarding Cookie-Related Data

To the extent that cookies collect personal information about you, you may have certain rights under applicable Canadian privacy law, including:

  • Right of access: You may request information about the personal data we hold about you, including data collected through cookies.
  • Right to correction: You may request that we correct inaccurate or incomplete personal data.
  • Right to withdrawal of consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
  • Right to complain: If you believe your privacy rights have been violated, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada (OPC) at www.priv.gc.ca.

To exercise any of the above rights, please contact us at: privacy@nexoragrandstay.com.

13. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in the cookies we use, changes in applicable law, or updates to our business practices. Any changes will be posted on this page with a revised "Last Updated" date at the top of the policy.

We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies. If we make material changes that significantly affect your rights or how we use your data, we may also notify you through a prominent notice on our website or by email where appropriate.

Your continued use of our website after any changes to this Cookie Policy have been published constitutes your acknowledgment of those changes.

14. Contact Us

If you have any questions, concerns, or requests related to this Cookie Policy or our use of cookies, please do not hesitate to contact us:

We will respond to all legitimate requests within a reasonable timeframe and in accordance with our obligations under applicable Canadian privacy legislation.